SoundTraxx Retailer Forum

Keep calm and play with trains! We recognize the threat imposed by the CoronaVirus (COVID-19) . We understand that some of you have chosen to quarantine yourself from the risk of contracting COVID-19. If you’re able to leave your home to visit your local hobby shop, we suggest calling them first to make sure they’re still open. In addition, we have created this retailer forum to provide you with updates and current information. Check back regularly for new information.

Retailer Updates:

5/29/20

Will's Hobbies In Mineola, NY:

Willis Hobbies is now open for in-store pickup!   Please call for your SoundTraxx and model railroad needs.. 516.746.3944

5/29/20

Credit Valley RR Co. In Mississauga, Ontario:

Credit Valley RR Co, operating curbside pickup and mail order visit the website ( https://www.cvrco.ca/ ) or call 800.464.1730 (payment by CC or Debit cars only) for all your SoundTraxx and model railroad needs!

5/28/20

Lombard Hobbies In Lombard, IL:

Welcome Back! We will be reopening to the public for in store sales and service beginning on Monday, June 1st. All State of Illinois recommended safety practices will be followed. See store for details.

5/28/20

Arnie's & Mile Post In Westminster, CA:

Arnie's & Milepost are now OPEN for regular business! YES!! Come in and shop around!

Arnie's HOURS: Tuesday - Saturday 10am-6pm
Milepost 38 HOURS: Tuesday - Saturday 10am-5pm

Social distancing of 6' will be enforced & we ask that you wear a face-cover for the safety of other customers and employees per OC Guidelines.

Milepost 38 Toy Trains | www.milepost38.com
6462 Industry Way, Westminster, CA 92683
714-892-9471

5/22/20

Riverdale Station In Riverdale, GA. :

We are open for business and back to regular hours. Call us if you have any questions!

(770) 991-6085 

5/22/20

Modele B.T. In Drummondville, Qc. :

Everybody is also doing well, the physical store is reopen since the past two week, we greet customers with plexi, purell and happiness! I didn't know it back then but my online store came functional at the right time in February!

Visit our new on-line store at: https://modelebt.shopsettings.com/

J2B 1A6 (819) 850-6205
www.modelebt.net

5/20/20

Gulf Coast Model Railroad In Sarasota, FL:

Fully open, 50% store capacity allowed, come on in or call for your model railroad and a SoundTraxx needs!

5/15/20

EngineHouse Services In Green Bay, WI:

"Sometimes, you just have to start all over differently." - Bernard Kelvin Clive

As I mentioned in our last newsletter, the state is allowing us to reopen our store. We will reopen starting Monday, May 18, 2020. Since we live in uncertain times, EHS needs to comply with the good practices recommended by state officials and the health department. Consequently, we will be operating differently to do everything possible to make a safe environment for all of you, our valued customers, and our magnificent employees.

Therefore, we will only be open by appointments, please call 920-490-4839 or email us at info@enginehosueservices.com to set one up. Please put "Appointment" in the subject line or leave a message on our voicemail when you would like to visit EHS. We will respond as soon as we can to confirm your time slot. By operating in this manner, we will have the necessary time to clean and sanitize the store throughout the day.

We also ask that you plan ahead since our restroom is closed to the public to minimize transmissions.

At the time of your appointment please ring the doorbell at the front door to gain entrance.

Please be considerate of others by wearing a mask that covers your nose and mouth. Masks are required to gain entry and must remain on at all times.

Please use the provided hand sanitizer upon entering.

There is a limit of four (4) people in our store at a time. We ask that you respect others by staying a safe distance apart (six (6) feet or greater).

Back-shop work areas are off-limit; anyone violating will be asked to leave. Our technicians are not allowed to have physical contact with you; however to discuss service issues please call them at 920-490-4839.

We highly recommend credit card payments. No signature is required.

General Safety and Health Rules

  • If you have traveled out of the state in the past 20 days, do not enter our store.
  • If you have a cough, flu, cold, fever, loss of taste/smell or other symptoms related to Covid-19, do not enter our store.
  • If you have been exposed to Covid-19, do not enter our store.
  • For those that have these conditions we would be happy to take a phone order 920-490-4839, or you may order via our online store at www.enginehouseservices.com

Thank you for your patience and understanding!

 

5/12/20

Reeds Hobby Shop In La Mesa, CA:

Open for curbside pickup and mail order. Call for details- 619.464.1672

Thank you!

5/12/20

EngineHouse Services In Green Bay, WI:

We were caught off-guard today to hear that our Governor has amended the "Stay at Home Order" to allow us to reopen. We are ecstatic that we can reopen to get back to serving you, however, we need some time to prepare for a successful and safe reopening.

We are developing a plan on how we intend to reopen and ask you bear with us until we finalize it. The only offering I can give you is that we will be operating differently than in the past. For starters, no one will be allowed in either of our work areas, they will be strictly off-limit.

Our State leaders have recommendations for us to follow, which we are evaluating and deciding how we can implement them. One of the recommendations is for all employees and customers to wear a protective mask in our retail store area, which we will be enforcing. Since there is a long list of recommendations it will take a little time to sort out.

Please be patient with us as we begin to reopen our physical storefront for business. I assure you this is not as easy as you may think. It is vital that we open correctly to prevent any further issues. Our focus has always been to delight our customers and serve them the best possible way, however now we must do it in the safest way possible for you, our valued customers and for our great employees.

We will have a reopening plan finalize by Thursday of this week, which we will communicate it to you via an email announcement and via our Facebook page. In the meantime our online store is open along with parking lot pickup.

5/11/20

Scale Reproductions In Louisville KY:

Open for curbside pickup and mail order. Call for assistance!

(502)459-5849

5/08/20

Harris Hobbies In Athens, TX:

We are shipping daily and offer pickup only. Call first.

Jack & Paula Harris
903-489-2646

5/08/20

Green River Hobbies In Geneseo, IL:

We are legal for curbside delivery now under the revised state of Illinois order. Doing a social-distancing pickup window as well

4/17/20

TrainWorld In Brooklyn, NY:

In accordance with recent NY Shelter In Place Guidelines, as of now, shipping be will on hold through 5/15/2020. We sincerely apologize for any inconvenience. We appreciate everyone who has been supportive and all the customers that continue to place orders. Your patience and understanding is extremely appreciated. Being from New York this shut down has not been easy on our company and staff. We will persevere through this crisis and will make it out stronger than ever.

Please email us with any urgent matters at orders@trainworld.com and we will do our best to respond. We will resume shipping once we are safely able to. We will process any returns or exchanges once we arrive back in the office. In light of our temporary store closure, we extended our returns policy to be flexible about any returns you might have.

We at TrainWorld hope that you and your families stay safe and healthy during this time. We truly appreciate the continued support of our loyal customers and we know we will all get through this together.

4/13/20

Bill's Hobbies In Holiday Island, AR:

As of 4 /13/20 we are open for curb service and mail order. Call (479)981- 0417 or email whipwill72@gmail.com 10 AM to 4 PM Monday - Saturday. 7 Clover LN. #A Holiday Island, AR.

4/13/20

House of Trains In Omaha, NE:

Fully open, please call for pickup, ship or local delivery! 402.934.7245

4/13/20

Arnie's Trains In Westminster, CA:

Showroom is now closed to comply with Governors requests. Please call for your items to be shipped or for curbside pickup. 714.893.1015 Thank you!

4/07/20

Railroad Depot In Depot Medway, MA:

Open for curbside pickup or mail order. Please call for information : 617.327.4208. Thank you!  

4/07/20

Dibble's Hobbies In San Antonio, TX:

Limited hours 10-4, curbside pickup and mail order. Please call 210.735.7721 for assistance.

4/07/20

George's Trains In Markham, ON Canada:

Open for curbside and mail order. Please call in at 905.470.6200 and we’ll be happy to help!   Thank you!

4/07/20

Just Trains In Concord, CA:

Just Trains will be open Tuesday, Thursday and Saturday 10am – 5pm**.

To manage compliance with social distancing. we are scheduling appointments for customers to access the store to pick up items. You can request an appointment by calling (925) 685-6566, leave a voice mail or email us at info@just-trains.com. We will contact you to confirm your appointment. We can also arrange delivery of your order

** First Responders and medical personnel, THANK YOU!!, We will set appointments at other times around your schedule.

We are setting ½ hour appointments slots for customers to come to the store. Plan to arrive and depart the store during that time slot. If you need more than a ½ hour, we can block out multiple time slots, but while you are here we are not scheduling any other customers to come into the store. We ask that you only request the amount of time you need to pick up your items.

During this time we will have minimum operations, the store layouts and Thomas Tables will be unavailable.

4/06/20

RJsTrains.com In Fort Worth, TX:

Our Online store is open and ready to ship to you. It's just the two of us so it may take an extra day to ship.
 
Any Questions feel Free to contact us at any time.
Help@RJsTrains.com
 
If you are Local to the Fort Worth Area and are in need of SoundTraxx items you can also use the email address above to coordinate delivery.
 
Robert & Lisa
RJsTrains.com
 

4/06/20

Central Coast Trains In Atascadero, CA:

Central Coast Trains modified Hours: Tues-Sat 10:00 to 3.

Offering mail order or Pick up orders and still placing orders from Dist, and Manufacturers .. Call for questions: 805.466.1391 Thank you!

 

4/03/20

ModelTrainStuff.com In Cockeysville, MD:

Offering full website and shipping access. Visit modeltrainstuff.com for details!

4/03/20

Caboose Stop Hobbies In Cedar Falls, IA:

In and will ship mail order or offering curbside pickup. Call us for details 319.277.1754

4/03/20

TRF Trains & MnT Hobbies In Melbourne, FL:

Closed, but are working out a way to ship. Call and leave a message for details: 321.241.4997

4/03/20

Ready to Roll In Miami, FL:

In and will ship mail order or offering curbside pickup. Call us for details 305.688.8868

4/02/20

Central Hobbies In Vancouver, BC:

Open M-Sat 11-4, phone in orders for mail order or curbside pickup. 604.431.0771

Thank you!

4/01/20

Scale Sound Systems In Marion, OH:

Scale Sound Systems is open and performing installs.

4/01/20

Spring Creek Model Trains In Deshler, NE:

We are open and shipping. Call or email and they can ship your orders to you! 402.365.7628

Thank you!
 

4/01/20

Gulf Coast Model Railroad In Sarasota, FL:

We are shut down by governor: "Stay At Home", but if something is needed, call (941) 923-9309 and leave a message we will call back to get the materials and decoders you need!
 

4/01/20

Hiawatha Hobbies In Pewaukee, WI:

Open- Curbside pickup and mail order only. Please call for your hobby needs! 262.544.4131

Joes Train Station: closed for covid

Thank you!!
 

4/01/20

TrainWorld In Brooklyn, NY:

We would like to thank you all for the overwhelming support we have received over the past several weeks. Everyone has been patient and understanding and this is why we have the best customers in the world and why the model train industry has survived throughout time. Just recently NY state has extended the closure of non-essential businesses to 4/15/2020, so we are hoping that we can resume operations again at that time.

Our shipping and phone services will be on hold through 4/15/2020 or until we may safely re-open. Please email us with any urgent matters to orders@trainworld.com and we will do our best to respond. You may still place orders online, but please know all shipments will be on hold until we can re-open. Our retail storefront locations in Lynbrook and Brooklyn will be closed to the public until further notice.
 
We will process any returns or exchanges once we arrive back in the office. In light of our temporary store closure, we have extended our returns policy to be flexible about any returns you might have. We sincerely apologize for any inconvenience and truly appreciate your support and patience as we navigate this challenging time.

We at TrainWorld hope that you and your families stay safe and healthy during this time. We truly appreciate the continued support of our loyal customers and we know we will all get through this together.

In the meantime, Ken Jr. will be hosting several Virtual Events, so be sure you are subscribed to our Facebook, Twitter, Youtube and Instagram accounts for all the latest updates.

THANK YOU TO ALL THOSE WHO ARE WORKING HARD ON THE FRONT LINES TO HELP KEEP OUR NATION SAFE. GOD BLESS
 
Thank you and stay safe!
The TrainWorld Family

3/27/20

Datsun Parts In Los Angeles, CA:

CLOSED FOR MANUFACTURING & RE-STOCKING NO ORDERS SHIPPED OR PROCESSED DURING THIS TIME.

NEW CUSTOMERS & RETURNING CUSTOMERS. PLEASE READ THE FOLLOWING:

ALL PACKAGES ARE SENT SIGNATURE REQUIRED NO EXCEPTIONS.

PACKAGES UNDER $100.00 CAN BE SENT "NO SIGNATURE REQUIRED" IF OUR SPECIAL FORM IS FILLED OUT & RETURNED TO US BY EMAIL OR LETTER PRIOR TO SHIPMENTS.

STATEMENTS OF SATISFACTION MADE BY CUSTOMERS IN EMAILS WILL BE USED IN THE COMMENTS SECTION OF OUR WEB-SITE UNLESS INFORMED OTHERWISE.

PLEASE TAKE NOTE, ON OUR WEB-SITE HOME PAGE, OUR DAYS OF OPERATION FOR EACH MONTH OF THIS YEAR

3/27/20

Rail Tales In Charlottesville, VA:
434-984-1170

Special Note: As of March 23rd, 2020 according to the new governor’s order of this date, Rail Tales will continue its normal scheduled hours of operation with the following restrictions:

1) We cannot allow more than 10 patrons in the store at any given time. We will enforce this.
2) We are taking extra steps to keep contact surfaces clean.
3) Customers must maintain social distancing from all persons except those you arrived with. We will also be enforcing this, including distances from staff.

All of our events are being cancelled for the foreseeable future.

Thank you for your patience.

3/26/20

Green River Hobbies In Geneseo, IL:

We are doing e-mail/mail and phone orders; can still ship. Offering a pickup window for orders. The front door is locked; please call or e-mail. We also just got google photography with an in-store tour that can be accessed through our google listing if you want to look around the store.

3/26/20

Just Trains In Concord, CA:

COVID-19 Update
Just Trains Open By Appointment or for Delivery, Limited Hours

Just Trains has always been committed to providing our Customers friendly and high quality service and products. With the emergence of the COVID-19 virus and the recent Contra Costa Health Services order to shelter in place, we are adapting our business to continue to support your needs and do so in a safe manner for you and our staff.

While the shelter in place order remains in effect, customers may access the store by appointment only to pick up items needed while you work from home.

General browsing of the Just Trains retail store, operations on the store’s model railroads and the Thomas Play Table will not be available.
Just Trains will have minimum operations Tuesday – Saturday 10am – 5pm.

During these times the Just Trains staff will be available by phone (925) 685-6566 or email info@just-trains.com.

We will set store appointments or accept and process orders for delivery. We will do our best to answer questions, but our normal resources are limited at this time as most of our staff themselves are affected by the shelter in place order.

This will be a different, and hopefully brief, time for all of us. We know how important and essential a hobby can be to step away from the daily grind while remaining constructively engaged, involved with friends via the phone and internet, maintaining a positive outlook, and relieving stress. We are all hopeful that all of you and Just Trains will return to normal operation soon. We thank all our Customers for their past and future support, and we wish everyone good health now and moving forward.
www.just-trains.com

3/25/20

Walthers In Milwaukee, WI:

To Our Valued Customers, 


At Walthers, we’re closely monitoring the COVID-19 situation and working tirelessly to do our part to “flatten the curve”, while responsibly serving the needs of dealers and modelers like you who are quickly adapting to new ways of life. We take our role seriously in how we are responding to this and have the health of our team, our community, and our country in mind in the actions we are taking and decisions we are making. We are fiercely committed to ensuring the health and safety of our employees and customers and to doing our part in this COVID-19 battle. 



Putting Public Health First 

In accordance with Wisconsin’s recent statewide “Safer At Home” order, the majority of employees in our Wisconsin headquarters are now working from home. We have temporarily limited on-site business operations to essential staff to continue fulfilment and delivery of customer orders albeit at a slower pace. These employees must adhere to recommended safety, hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment. We have adjusted work schedules and work rules to safely support “minimal basic operations” on-site.



These precautions are designed to take our public health responsibility seriously and to ensure your orders are picked, packed and shipped by healthy employees who are themselves, safe. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via FedEx with UPS and the US Postal Service as secondary or tertiary shippers. All of these service providers have taken steps to ensure the health of their employees and safe parcel delivery. You can read their respective, published COVID-19 responses / guidelines on their websites. Walthers and its fulfilment partners are pulling together to deliver the highest, healthiest level of service to you, our customers.

What can you do?
As we navigate these challenging times, your support means the world to us. Many of you have asked how you can help us during this challenging time. First and foremost, stay safe and healthy - now is the perfect time to start that layout you have always wanted to construct! Support your local dealer if he or she is able to do curbside pickup. If you are looking for a more direct way to support our business, keep up with us on Instagram and Facebook and share updates with others across the modeling world. From great new layouts folks are working on, to heartwarming stories of how our hobby brings people together - we are going to be sharing positive and inspiring news during this challenge.

Looking Ahead 

The COVID-19 situation remains fluid, and Walthers is committed to helping our country and our customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers responsibly and safely. We will alert you of any changes to our operations that could be relevant to you. We ask your patience if you experience disruption.

And, we hope that you and your families all remain well.


Sincerely, 


Stacey Walthers Naffah
President, Wm. K. Walthers, Inc.

3/25/20

The Original Whistle Stop In Pasadena, CA:

We are filling orders - curbside service. Please call (626)796-7791!

Thank you,
Fred

3/25/20

Hobby Town In Indianapolis, IN:

We are closed for 2 weeks (starting 3/25/20) per Governors Orders. Call for updates following. Thank you for understanding and be safe!
(317) 845-4160

3/25/20

Gulf Coast Model Railroad In Sarasota, FL:

We are fully open, call and visit. Mail order is available if preferred.

3/25/20

Zitnik Trains In Pinellas Park, FL:

We are fully open, call and visit. Mail order is available if preferred.

3/25/20

Engine House Services In Green Bay, WI:

"Never let your head hang down. Never give up and sit down and grieve. Find another way. And don't pray when it rains if you don't pray when the sun shines." - Leroy Satchel Paige

In an effort to stem the Corona virus, our governor commanded all non-essential businesses to shut down at 8AM this morning until April 24, 2020, or until a superseding order is issued. Consequently, EHS is complying with his decree. However, our online store is still in operation since it does not need a "person" to take the orders. However, after reading the governor's proclamation I feel I am in compliance as long as I am working in solitary confinement. Therefore, in an effort to stay afloat, I will be answering the phone if I am not working on a project. However, if I am consumed in a project and can't get to the phone, please leave a message and I will return it when I can. I will fulfill orders from our online store as fast as it is practically possible.

As I mentioned in my last message, one of the first clinics we intend to have, when this unexpected quandary is over, will be a "Bring and Brag" session, where you can bring in what you worked on while you were in solitary confinement. If there is a great response to the session, we may offer some prizes to the ones that created something special!

With the influx or online orders this past week it is apparent the instructions I sent you helped clear up how to use our new online store. Once again, they are fairly simple to navigate through:
If you know the part number just type it in the search bar at the top of it. However, if you are "shopping" use the drill down menu on the left side of the page. For example: Click on "Shop" at the top of the home page, then Trains> Locomotives/Traction> Diesel> GP7>. You will be down to a couple of pages to pick from.

As mentioned in our last announcement; to help all parties involved we are offering an additional 5% discount for online orders; just use "MissingYou" as the coupon code. In addition, all sales over $100 have free ground shipping. The coupon is only good through our website, all call in orders, email orders, work orders or preorders/sales orders are not eligible. We will continue this coupon through the duration of this Stay at Home Order. Due to the stay at home declaration, we will not be able to offer you store pickup, it would need to be shipped to you so you stay at home, and I stay in solitary confinement.

Lastly, my heartfelt thanks go out to all of you for your continued support and understanding through these uncharted times - God-speed.

Please do not hesitate to contact us if you have any questions.
Like us on Facebook

With all of the new items arriving daily we are constantly updating our website, so check it out at: http://www.enginehouseservices.com/

Preordering is easy, email us or call us with the items you want and we will take care of it from there! When it arrives at our shop we will notify you that it has arrived and you have ten business days to finish the transaction to guarantee the preorder price.

Thank you for your patronage!
EngineHouse Services, LLC

3/25/20

Pro Custom Hobbies In Cockeysville, MD:

The governor of Maryland ordered all non essential businesses to close 5 PM March 23. Hobby shops have been deemed non essential. Word on the street is that this will be a four week proposition.

Raymond
Pro Custom Hobbies
410-549-9169

3/25/20

Model Train Stuff In Cockeysville, MD:

To Our Valued Customers,

ModelTrainStuff has always been 100% committed to doing the right thing for our customers and employees, and that commitment has been at the forefront of every step we’ve taken during the past days and weeks. Given the rapidly changing COVID-19 guidance, we will be drastically reducing the number of employees on-site in our warehouse as well as enabling our customer service and other team members to work from home where possible. Unfortunately, because of these necessary measures, shipment times for your orders will be delayed for the foreseeable future. We are also anticipating an increase in response time for customer service requests as we work to get everyone up and running from home. However, we will continue to take orders and fulfill them to the best of our ability during this time.

Despite these challenges, we would like to thank you for your continued support. ModelTrainStuff is nothing without our amazing customers from around the world and with these new challenges we need your support more than ever before.

For those of you who have pending orders, we ask for your patience during this time as we work through our backlog, but will accept any cancellations if you wish (please submit any requests to support.modeltrainstuff.com). Additionally, we will need to discontinue returns for now, although we will be happy to accept any returns or exchanges for orders placed during this time once things return to normal.

We realize this pandemic affects all of us, and we’re all in this together. Please take the time to look after yourself, your loved ones and your neighbors. We’ll be here providing the products you need to help maintain some semblance of normalcy as long as we are able … and with your support, we’ll be here long after this situation passes.

Dallas Mallerich
Director of Operations
ModelTrainStuff.com
MB Klein, Inc.

3/24/20

Whistle Stope Trains in Portland, OR:

We are open limited hours and will offer mail order and curbside delivery. Please call and we will help you out! Thank you!

(503) 761-1822

3/23/20

The Train Shop in Santa Clara, CA:

COVID-19 Update:
We are open for mail order only. Please call in to have your order shipped to you.

(408) 296-1050

3/23/20

Show Me Model Railroad Company in Grandview, MO:

Per the state, walk in store is closed, but we will be there offering curbside and mail order for approximately 30 days. Thank you!

3/23/20

Discount Model Trains in Addison, TX:

We will be closed by order of Dallas County Commissioner currently until April 3rd. Please refer to local COVID-19 resources info for updates. Thank you and be safe!

3/23/20

Train World in Brooklyn, NY:

In an effort to slow the spread of COVID-19, NY State has all required non-essential businesses to temporarily close for the next 15 days.
Our shipping and phone services will be on hold through 4/7/2020 or
until we may safely re-open. Please email us with any urgent matters at orders@trainworld.com and we will do our best to respond. You may still place orders online, but please know any shipments will be on hold until we can re-open. Accordingly, we will be closing our retail storefront locations in Lynbrook and Brooklyn to the public until further notice. We sincerely apologize for any inconvenience and truly appreciate your support and patience as we navigate this challenging time.

We will process any returns or exchanges once we arrive back in the office. In light of our temporary store closure we extended our returns policy to be flexible about any returns you might have.

In the meantime, Ken Jr. will be hosting several "Virtual Events,
so be sure you are subscribed to our Facebook, Twitter, Youtube and Instagram accounts for all the latest updates.

We at TrainWorld hope that you and your families stay safe and healthy during this time. We truly appreciate the continued support of our loyal customers and we know we will all get through this together. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.

Thank you and stay safe!
The TrainWorld Family

3/20/20

Lombard Hobbies in Lombard, IL:

Dear Fellow Modelers,

As of 3/21/2020 at 5:00 pm CST and tentatively ending on 4/7/2020, the State of Illinois will be implementing a “Stay at Home” or “Shelter in Place” policy for all nonessential businesses. As such Lombard Hobbies retail store will be closed. Our online website will continue to be available 24/7 with any inquiries being answered remotely via email or phone during our normal business hours.

Shipping will be determined by availability of UPS, USPS and other factors which at this time remains questionable and a fluid situation. As such orders will likely be processed and shipped upon return to work in April or otherwise determined by governmental directives.


Any orders placed by 10:00 am CST Saturday, 3/21/2020 will be packed and shipped out immediately.


It is our humble pleasure to serve our industry and look forward to when we can all return to a normal world-wide environment. Know that we greatly appreciate all the wonderful customers we have and it’s our sincerest hope that all will weather this epic crisis and come out healthy and financially sound. For the time being, ALL of us here at Lombard Hobbies suggest to you to stay at home, stay safe and what we call…
“Hobby In Place”

3/19/20

The Hobby Smith Model Train Store in Portland, OR:

Virus Update!
We at the Hobby Smith want you to know we are continuously cleaning our store to keep it clean. We are open our regular hours for your modeling needs. With many people this is a good time to doing some modeling at home.

We have the following options to help you out:

(503) 284-1912

3/19/20

Southside Trains in Milwaukee, WI:

Southside Trains is open and running strong. With all the bars and restaurants in Milwaukee closed, why not work on a great hobby like Model Trains! Come in and see how we can help you get through these times!

414-482-1566

3/19/20

Show Me Model Railroad Company in Grandview, MO:

We are currently open for business. (800) 826-6961

3/19/20

Arkansas Traveler Hobbies in Bald Knob, AR:

Our retail store is closed until further notice, but we are processing orders by phone.  (501) 724-5326

3/19/20

Train World in Brooklyn, NY:

Please be aware that we are processing orders the best we can right now, however, we have limited the amount of employees we have working with us currently in order to protect everyone's well being. Our phone service will not be available until further notice. Customers should contact us at orders@trainworld.com for any urgent matters. We apologize for the inconvenience and appreciate everyone's patience and support during this difficult time.

3/18/20

Train World in Brooklyn, NY:

As a result of the rapidly changing situation around COVID-19, our retail storefront locations in Lynbrook and Brooklyn are closed to the public until further notice. We will still be operating our online store 24/7 and will do our best to continue shipping trains to our customers throughout the world.

Our phone service will not be available until further notice. Customers should contact us at orders@trainworld.com for any urgent matters.

As for our local customers, we will be offering FREE SHIPPING on orders of $50.00 USD or more
for in stock items only (cannot be combined with other offers) to Long Island and the five boroughs of New York City. Until our storefronts reopen to the public, you may place your orders online and
ENTER CODE WORD SHIPNY in the "Additional Order Information" field on the fourth page of the checkout process.

Our upcoming Manufacturer Showcases for Bachmann Trains USA and Märklin LGB scheduled for Saturday, March 21st and 28th, 2020, respectively, at TrainLand are CANCELLED for precautionary health reasons in response to COVID-19.

We thank you for your understanding and apologize for any inconvenience our storefront closures may cause during this time. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.

Ken Bianco Jr.
516-599-7080

3/18/20

Model Train Stuff In Cockeysville, MD:

To Our ModelTrainStuff Customers,

In keeping with the concerns that we all share about the continuing spread of COVID-19, we at ModelTrainStuff are working closely to ensure the safety of our staff.

We are taking steps to allow members of our staff to work from home wherever possible and following guidance from the CDC & WHO to ensure our fulfillment team members have reduced contact and exposure risk in the workplace.

These steps will naturally cause some disruptions and/or slow-downs in our service. We appreciate your understanding and patience and we wish the best to you and your families! We will continue to update you as the situation progresses.

Thank you,

Dallas Mallerich
Director of Operations
ModelTrainStuff.com
MB Klein, Inc

3/18/20

Otter Valley In New Jersey:

We are currently open and shipping. Please call or come by or visit the website www.ovrtrains.com for your railroading needs. Thank you!

3/17/20

Yankee Dabbler In New Jersey:

As of now, YD in NJ is fully open, store and online shipping. Follow Yankeedabbler.com for updates.

3/17/20

Roy's Model Train Store In Colorado Springs, Colorado:

Due to Coronavirus our store will be closed March 17th until March 30th. March 30th is a Monday. We will open that Monday.

3/16/20

TrainLife.com In Provo, Utah:

During these unprecedented and unsettling times, the safety and well-being of our employees, customers, as well that of our community and the human family is on the top of our minds. We want to let you know the actions we are taking to be good neighbors, community partners and humans:

  • We have decided to close our TrainLife.com retail store starting today (March 16th) and will reopen Monday, March 30 to encourage social distancing in the Provo, Utah Area.
  • It remains our pleasure to serve you at TrainLife.com, our warehouse and customer service staff is at the ready to ship orders you place or answer any questions you may have.
  • As we learn more and navigate a lot of uncertainty we will continue to try to do what's right, we hope that we can continue to serve you and share in your hobby and passion.

We count ourselves lucky to serve you, through TrainLife.com. Through our interactions with you we get to participate in something that you love (we can't think of any better way to spend our time). It is our belief that only when you follow your passions and explore your interests do you truly live.

We are thinking of you and your loved ones and appreciate any role we get to play in your lives. If you have any questions, feel free to reach out to us any time.

Thank You,

The TrainLife.com Team

P.S. - for our local store patrons that need modeling supplies or a model railroading fix, please do your shopping on TrainLife.com and use the coupon code 'ProvoPick-Up' at check out. This will remove any shipping charges and notify our warehouse staff to contact you when you order is ready so that arrangements can be made for a no contact pick-up.

3/16/20

Engine House Services  In Green Bay, Wisconsin:

With our health officials and public leaders advocating self-quarantine and shutting down of events to curtail the spread of the Coronavirus, EHS will be doing its part as well. We will close our walk-in store portion of our business commencing at the end of the business day today. We tentatively plan to reopen the store again on April 1, 2020 unless it is deemed unsafe.

To survive, the EHS Back Shop (repairs, custom building, decoder installs, custom painting, etc.) will continue to serve you along with our online store www.enginehouseservices.com (since we will be in isolation). We will respond to emails and phone calls, however since we are working, we will be slow to respond or miss your call if we are in the process of working on something challenging, so please leave a message.

One of the first clinics we intend to have, when this unexpected predicament is over, will be a bring and brag session, where you can bring in what you worked on while you were in self-quarantine. If there is a great response to the bring and brag session, we may offer some prizes to the ones that created something special!

As mentioned in our last announcement; to help all parties involved we are offering an additional 5% discount for online orders; just use "MissingYou" as the coupon code. In addition, all sales over $100 have free ground shipping. The coupon is only good through our website, all call in orders, email orders, work orders or preorders/sales orders are not eligible.

If you have not viewed our website recently, it has been upgraded and is easy to navigate. If you know the part number just type it in the search bar at the top of it. However, if you are "shopping" use the drill down menu on the left side of the page. For example: Click on "Shop" at the top of the home page, then Trains> Locomotives/Traction> Diesel> GP7>. You will be down to a couple of pages to pick from.

Ideally you will order via our website so we can keep our "social distance", however if you would rather call us or email us with an order:

It could work like this:

  1. Customer uses the website - or calls or emails an order.
  2. We call the customer when the order is picked.
  3. We manually process a credit card payment.
  4. Customers are directed to ring the bell at the side door to pick up their order at an agreed upon time.

03/16/20

As of today Paris Junction Hobbies will be open at the usual times.

3/14/20

Trainworld In Brooklyn, New York:

As a result of the rapidly changing situation around COVID-19, we will be closing our retail storefront locations in Lynbrook and Brooklyn to the public until further notice effective Monday, March 16th, 2020. We will still be operating our online store 24/7 and will do our best to continue shipping trains to our customers throughout the world.

As for our local customers, we will be offering FREE SHIPPING on orders of $50.00 USD or more for in stock items only (cannot be combined with other offers) to Long Island and the five boroughs of New York City. Until our storefronts reopen to the public, you may place your orders online and enter code word CV20 in the "Additional Order Information" field on the fourth page of the checkout process.

We thank you for your understanding and apologize for any inconvenience our storefront closures may cause during this time. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.  

3/13/20

Engine House Services  In Green Bay, Wisconsin:

Our valued customer's safety and well-being is our number one priority, which is why we have been wiping down our store each morning with disinfectant. Nevertheless, with our state declaring a medical emergency due to the Coronavirus, I have decided to cancel our clinics until further notice, effective immediately. We will remain open per our normal business hours except we will be closing at 5pm on Tuesday evenings since the clinics are curtailed. This has been a decision that was tough to make, however I believe it is best for all involved. As I have instructed my staff to stay home if they do not feel well, I implore you to do the same. In addition, I have decided that we will not attend the La Crosse Train Show.

These actions are not done as a panic, but to be prudent since a large amount of our customer base is in the high-risk category. These declarations will hurt EHS, however they are minuscule compared to the health of you and our staff. With all of this stated, we still want to serve you the best we can and remind you we have our new online store, which you can shop at without leaving the comforts of your home. We understand some of you prefer seeing and touching products in person, however this could be a viable alternative. Believe me, we would love to chat with you in person, (which is why we are trying to do our part to keep you safe so we can talk to you again) however in the meantime we will offer you an incentive of using our online store with a 5% off coupon code: "MissingYou" for the balance of March. In addition, all online sales over $100 has free ground shipping.

3/13/20

Arnie's Model Trains & Mile Post 38 In Westminster, California:

We are currently OPEN during our regular business hours.

To keep our stores clean, we are disinfecting multiple times a day with CDC approved cleaners for COVID-19. Lots of new stuff to check out at both stores! We're HAPPY to continue to serve our Model Railroad enthusiasts, don't be afraid to stop by!

Keep in touch with us!

We strive to build strong relationships with our customers. As such, we take many steps to insure you can get the information you need, when you need it. Our website is full of helpful product information and we have a full time staff to help answer any questions that you may have. Follow the links below to find the information that you need!