SoundTraxx Retailer Forum

Keep calm and play with trains! We recognize the threat imposed by the CoronaVirus (COVID-19) . We understand that some of you have chosen to quarantine yourself from the risk of contracting COVID-19. If you’re able to leave your home to visit your local hobby shop, we suggest calling them first to make sure they’re still open. In addition, we have created this retailer forum to provide you with updates and current information. Check back regularly for new information.

Retailer Updates:

3/26/20

Green River Hobbies In Geneseo, IL:

We are doing e-mail/mail and phone orders; can still ship. Offering a pickup window for orders. The front door is locked; please call or e-mail. We also just got google photography with an in-store tour that can be accessed through our google listing if you want to look around the store.

3/26/20

Just Trains In Concord, CA:

COVID-19 Update
Just Trains Open By Appointment or for Delivery, Limited Hours

Just Trains has always been committed to providing our Customers friendly and high quality service and products. With the emergence of the COVID-19 virus and the recent Contra Costa Health Services order to shelter in place, we are adapting our business to continue to support your needs and do so in a safe manner for you and our staff.

While the shelter in place order remains in effect, customers may access the store by appointment only to pick up items needed while you work from home.

General browsing of the Just Trains retail store, operations on the store’s model railroads and the Thomas Play Table will not be available.
Just Trains will have minimum operations Tuesday – Saturday 10am – 5pm.

During these times the Just Trains staff will be available by phone (925) 685-6566 or email info@just-trains.com.

We will set store appointments or accept and process orders for delivery. We will do our best to answer questions, but our normal resources are limited at this time as most of our staff themselves are affected by the shelter in place order.

This will be a different, and hopefully brief, time for all of us. We know how important and essential a hobby can be to step away from the daily grind while remaining constructively engaged, involved with friends via the phone and internet, maintaining a positive outlook, and relieving stress. We are all hopeful that all of you and Just Trains will return to normal operation soon. We thank all our Customers for their past and future support, and we wish everyone good health now and moving forward.
www.just-trains.com

3/25/20

Walthers In Milwaukee, WI:

To Our Valued Customers, 


At Walthers, we’re closely monitoring the COVID-19 situation and working tirelessly to do our part to “flatten the curve”, while responsibly serving the needs of dealers and modelers like you who are quickly adapting to new ways of life. We take our role seriously in how we are responding to this and have the health of our team, our community, and our country in mind in the actions we are taking and decisions we are making. We are fiercely committed to ensuring the health and safety of our employees and customers and to doing our part in this COVID-19 battle. 



Putting Public Health First 

In accordance with Wisconsin’s recent statewide “Safer At Home” order, the majority of employees in our Wisconsin headquarters are now working from home. We have temporarily limited on-site business operations to essential staff to continue fulfilment and delivery of customer orders albeit at a slower pace. These employees must adhere to recommended safety, hygiene and social distancing practices, and we’ve increased janitorial services to preserve a clean, healthy work environment. We have adjusted work schedules and work rules to safely support “minimal basic operations” on-site.



These precautions are designed to take our public health responsibility seriously and to ensure your orders are picked, packed and shipped by healthy employees who are themselves, safe. Once a package leaves our warehouse, it’s entrusted to one of our shipping partners. A large percentage of these orders are delivered via FedEx with UPS and the US Postal Service as secondary or tertiary shippers. All of these service providers have taken steps to ensure the health of their employees and safe parcel delivery. You can read their respective, published COVID-19 responses / guidelines on their websites. Walthers and its fulfilment partners are pulling together to deliver the highest, healthiest level of service to you, our customers.

What can you do?
As we navigate these challenging times, your support means the world to us. Many of you have asked how you can help us during this challenging time. First and foremost, stay safe and healthy - now is the perfect time to start that layout you have always wanted to construct! Support your local dealer if he or she is able to do curbside pickup. If you are looking for a more direct way to support our business, keep up with us on Instagram and Facebook and share updates with others across the modeling world. From great new layouts folks are working on, to heartwarming stories of how our hobby brings people together - we are going to be sharing positive and inspiring news during this challenge.

Looking Ahead 

The COVID-19 situation remains fluid, and Walthers is committed to helping our country and our customers manage through this difficult time. We will continue to monitor and respond to federal, state and local health authorities to protect our employees and serve our customers responsibly and safely. We will alert you of any changes to our operations that could be relevant to you. We ask your patience if you experience disruption.

And, we hope that you and your families all remain well.


Sincerely, 


Stacey Walthers Naffah
President, Wm. K. Walthers, Inc.

3/25/20

The Original Whistle Stop In Pasadena, CA:

We are filling orders - curbside service. Please call (626)796-7791!

Thank you,
Fred

3/25/20

Hobby Town In Indianapolis, IN:

We are closed for 2 weeks (starting 3/25/20) per Governors Orders. Call for updates following. Thank you for understanding and be safe!
(317) 845-4160

3/25/20

Gulf Coast Model Railroad In Sarasota, FL:

We are fully open, call and visit. Mail order is available if preferred.

3/25/20

Zitnik Trains In Pinellas Park, FL:

We are fully open, call and visit. Mail order is available if preferred.

3/25/20

Engine House Services In Green Bay, WI:

"Never let your head hang down. Never give up and sit down and grieve. Find another way. And don't pray when it rains if you don't pray when the sun shines." - Leroy Satchel Paige

In an effort to stem the Corona virus, our governor commanded all non-essential businesses to shut down at 8AM this morning until April 24, 2020, or until a superseding order is issued. Consequently, EHS is complying with his decree. However, our online store is still in operation since it does not need a "person" to take the orders. However, after reading the governor's proclamation I feel I am in compliance as long as I am working in solitary confinement. Therefore, in an effort to stay afloat, I will be answering the phone if I am not working on a project. However, if I am consumed in a project and can't get to the phone, please leave a message and I will return it when I can. I will fulfill orders from our online store as fast as it is practically possible.

As I mentioned in my last message, one of the first clinics we intend to have, when this unexpected quandary is over, will be a "Bring and Brag" session, where you can bring in what you worked on while you were in solitary confinement. If there is a great response to the session, we may offer some prizes to the ones that created something special!

With the influx or online orders this past week it is apparent the instructions I sent you helped clear up how to use our new online store. Once again, they are fairly simple to navigate through:
If you know the part number just type it in the search bar at the top of it. However, if you are "shopping" use the drill down menu on the left side of the page. For example: Click on "Shop" at the top of the home page, then Trains> Locomotives/Traction> Diesel> GP7>. You will be down to a couple of pages to pick from.

As mentioned in our last announcement; to help all parties involved we are offering an additional 5% discount for online orders; just use "MissingYou" as the coupon code. In addition, all sales over $100 have free ground shipping. The coupon is only good through our website, all call in orders, email orders, work orders or preorders/sales orders are not eligible. We will continue this coupon through the duration of this Stay at Home Order. Due to the stay at home declaration, we will not be able to offer you store pickup, it would need to be shipped to you so you stay at home, and I stay in solitary confinement.

Lastly, my heartfelt thanks go out to all of you for your continued support and understanding through these uncharted times - God-speed.

Please do not hesitate to contact us if you have any questions.
Like us on Facebook

With all of the new items arriving daily we are constantly updating our website, so check it out at: http://www.enginehouseservices.com/

Preordering is easy, email us or call us with the items you want and we will take care of it from there! When it arrives at our shop we will notify you that it has arrived and you have ten business days to finish the transaction to guarantee the preorder price.

Thank you for your patronage!
EngineHouse Services, LLC

3/25/20

Pro Custom Hobbies In Cockeysville, MD:

The governor of Maryland ordered all non essential businesses to close 5 PM March 23. Hobby shops have been deemed non essential. Word on the street is that this will be a four week proposition.

Raymond
Pro Custom Hobbies
410-549-9169

3/25/20

Model Train Stuff In Cockeysville, MD:

To Our Valued Customers,

ModelTrainStuff has always been 100% committed to doing the right thing for our customers and employees, and that commitment has been at the forefront of every step we’ve taken during the past days and weeks. Given the rapidly changing COVID-19 guidance, we will be drastically reducing the number of employees on-site in our warehouse as well as enabling our customer service and other team members to work from home where possible. Unfortunately, because of these necessary measures, shipment times for your orders will be delayed for the foreseeable future. We are also anticipating an increase in response time for customer service requests as we work to get everyone up and running from home. However, we will continue to take orders and fulfill them to the best of our ability during this time.

Despite these challenges, we would like to thank you for your continued support. ModelTrainStuff is nothing without our amazing customers from around the world and with these new challenges we need your support more than ever before.

For those of you who have pending orders, we ask for your patience during this time as we work through our backlog, but will accept any cancellations if you wish (please submit any requests to support.modeltrainstuff.com). Additionally, we will need to discontinue returns for now, although we will be happy to accept any returns or exchanges for orders placed during this time once things return to normal.

We realize this pandemic affects all of us, and we’re all in this together. Please take the time to look after yourself, your loved ones and your neighbors. We’ll be here providing the products you need to help maintain some semblance of normalcy as long as we are able … and with your support, we’ll be here long after this situation passes.

Dallas Mallerich
Director of Operations
ModelTrainStuff.com
MB Klein, Inc.

3/24/20

Whistle Stope Trains in Portland, OR:

We are open limited hours and will offer mail order and curbside delivery. Please call and we will help you out! Thank you!

(503) 761-1822

3/23/20

The Train Shop in Santa Clara, CA:

COVID-19 Update:
We are open for mail order only. Please call in to have your order shipped to you.

(408) 296-1050

3/23/20

Show Me Model Railroad Company in Grandview, MO:

Per the state, walk in store is closed, but we will be there offering curbside and mail order for approximately 30 days. Thank you!

3/23/20

Discount Model Trains in Addison, TX:

We will be closed by order of Dallas County Commissioner currently until April 3rd. Please refer to local COVID-19 resources info for updates. Thank you and be safe!

3/23/20

Train World in Brooklyn, NY:

In an effort to slow the spread of COVID-19, NY State has all required non-essential businesses to temporarily close for the next 15 days.
Our shipping and phone services will be on hold through 4/7/2020 or
until we may safely re-open. Please email us with any urgent matters at orders@trainworld.com and we will do our best to respond. You may still place orders online, but please know any shipments will be on hold until we can re-open. Accordingly, we will be closing our retail storefront locations in Lynbrook and Brooklyn to the public until further notice. We sincerely apologize for any inconvenience and truly appreciate your support and patience as we navigate this challenging time.

We will process any returns or exchanges once we arrive back in the office. In light of our temporary store closure we extended our returns policy to be flexible about any returns you might have.

In the meantime, Ken Jr. will be hosting several "Virtual Events,
so be sure you are subscribed to our Facebook, Twitter, Youtube and Instagram accounts for all the latest updates.

We at TrainWorld hope that you and your families stay safe and healthy during this time. We truly appreciate the continued support of our loyal customers and we know we will all get through this together. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.

Thank you and stay safe!
The TrainWorld Family

3/20/20

Lombard Hobbies in Lombard, IL:

Dear Fellow Modelers,

As of 3/21/2020 at 5:00 pm CST and tentatively ending on 4/7/2020, the State of Illinois will be implementing a “Stay at Home” or “Shelter in Place” policy for all nonessential businesses. As such Lombard Hobbies retail store will be closed. Our online website will continue to be available 24/7 with any inquiries being answered remotely via email or phone during our normal business hours.

Shipping will be determined by availability of UPS, USPS and other factors which at this time remains questionable and a fluid situation. As such orders will likely be processed and shipped upon return to work in April or otherwise determined by governmental directives.


Any orders placed by 10:00 am CST Saturday, 3/21/2020 will be packed and shipped out immediately.


It is our humble pleasure to serve our industry and look forward to when we can all return to a normal world-wide environment. Know that we greatly appreciate all the wonderful customers we have and it’s our sincerest hope that all will weather this epic crisis and come out healthy and financially sound. For the time being, ALL of us here at Lombard Hobbies suggest to you to stay at home, stay safe and what we call…
“Hobby In Place”

3/19/20

The Hobby Smith Model Train Store in Portland, OR:

Virus Update!
We at the Hobby Smith want you to know we are continuously cleaning our store to keep it clean. We are open our regular hours for your modeling needs. With many people this is a good time to doing some modeling at home.

We have the following options to help you out:

(503) 284-1912

3/19/20

Southside Trains in Milwaukee, WI:

Southside Trains is open and running strong. With all the bars and restaurants in Milwaukee closed, why not work on a great hobby like Model Trains! Come in and see how we can help you get through these times!

414-482-1566

3/19/20

Show Me Model Railroad Company in Grandview, MO:

We are currently open for business. (800) 826-6961

3/19/20

Arkansas Traveler Hobbies in Bald Knob, AR:

Our retail store is closed until further notice, but we are processing orders by phone.  (501) 724-5326

3/19/20

Train World in Brooklyn, NY:

Please be aware that we are processing orders the best we can right now, however, we have limited the amount of employees we have working with us currently in order to protect everyone's well being. Our phone service will not be available until further notice. Customers should contact us at orders@trainworld.com for any urgent matters. We apologize for the inconvenience and appreciate everyone's patience and support during this difficult time.

3/18/20

Train World in Brooklyn, NY:

As a result of the rapidly changing situation around COVID-19, our retail storefront locations in Lynbrook and Brooklyn are closed to the public until further notice. We will still be operating our online store 24/7 and will do our best to continue shipping trains to our customers throughout the world.

Our phone service will not be available until further notice. Customers should contact us at orders@trainworld.com for any urgent matters.

As for our local customers, we will be offering FREE SHIPPING on orders of $50.00 USD or more
for in stock items only (cannot be combined with other offers) to Long Island and the five boroughs of New York City. Until our storefronts reopen to the public, you may place your orders online and
ENTER CODE WORD SHIPNY in the "Additional Order Information" field on the fourth page of the checkout process.

Our upcoming Manufacturer Showcases for Bachmann Trains USA and Märklin LGB scheduled for Saturday, March 21st and 28th, 2020, respectively, at TrainLand are CANCELLED for precautionary health reasons in response to COVID-19.

We thank you for your understanding and apologize for any inconvenience our storefront closures may cause during this time. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.

Ken Bianco Jr.
516-599-7080

3/18/20

Model Train Stuff In Cockeysville, MD:

To Our ModelTrainStuff Customers,

In keeping with the concerns that we all share about the continuing spread of COVID-19, we at ModelTrainStuff are working closely to ensure the safety of our staff.

We are taking steps to allow members of our staff to work from home wherever possible and following guidance from the CDC & WHO to ensure our fulfillment team members have reduced contact and exposure risk in the workplace.

These steps will naturally cause some disruptions and/or slow-downs in our service. We appreciate your understanding and patience and we wish the best to you and your families! We will continue to update you as the situation progresses.

Thank you,

Dallas Mallerich
Director of Operations
ModelTrainStuff.com
MB Klein, Inc

3/18/20

Otter Valley In New Jersey:

We are currently open and shipping. Please call or come by or visit the website www.ovrtrains.com for your railroading needs. Thank you!

3/17/20

Yankee Dabbler In New Jersey:

As of now, YD in NJ is fully open, store and online shipping. Follow Yankeedabbler.com for updates.

3/17/20

Roy's Model Train Store In Colorado Springs, Colorado:

Due to Coronavirus our store will be closed March 17th until March 30th. March 30th is a Monday. We will open that Monday.

3/16/20

TrainLife.com In Provo, Utah:

During these unprecedented and unsettling times, the safety and well-being of our employees, customers, as well that of our community and the human family is on the top of our minds. We want to let you know the actions we are taking to be good neighbors, community partners and humans:

  • We have decided to close our TrainLife.com retail store starting today (March 16th) and will reopen Monday, March 30 to encourage social distancing in the Provo, Utah Area.
  • It remains our pleasure to serve you at TrainLife.com, our warehouse and customer service staff is at the ready to ship orders you place or answer any questions you may have.
  • As we learn more and navigate a lot of uncertainty we will continue to try to do what's right, we hope that we can continue to serve you and share in your hobby and passion.

We count ourselves lucky to serve you, through TrainLife.com. Through our interactions with you we get to participate in something that you love (we can't think of any better way to spend our time). It is our belief that only when you follow your passions and explore your interests do you truly live.

We are thinking of you and your loved ones and appreciate any role we get to play in your lives. If you have any questions, feel free to reach out to us any time.

Thank You,

The TrainLife.com Team

P.S. - for our local store patrons that need modeling supplies or a model railroading fix, please do your shopping on TrainLife.com and use the coupon code 'ProvoPick-Up' at check out. This will remove any shipping charges and notify our warehouse staff to contact you when you order is ready so that arrangements can be made for a no contact pick-up.

3/16/20

Engine House Services  In Green Bay, Wisconsin:

With our health officials and public leaders advocating self-quarantine and shutting down of events to curtail the spread of the Coronavirus, EHS will be doing its part as well. We will close our walk-in store portion of our business commencing at the end of the business day today. We tentatively plan to reopen the store again on April 1, 2020 unless it is deemed unsafe.

To survive, the EHS Back Shop (repairs, custom building, decoder installs, custom painting, etc.) will continue to serve you along with our online store www.enginehouseservices.com (since we will be in isolation). We will respond to emails and phone calls, however since we are working, we will be slow to respond or miss your call if we are in the process of working on something challenging, so please leave a message.

One of the first clinics we intend to have, when this unexpected predicament is over, will be a bring and brag session, where you can bring in what you worked on while you were in self-quarantine. If there is a great response to the bring and brag session, we may offer some prizes to the ones that created something special!

As mentioned in our last announcement; to help all parties involved we are offering an additional 5% discount for online orders; just use "MissingYou" as the coupon code. In addition, all sales over $100 have free ground shipping. The coupon is only good through our website, all call in orders, email orders, work orders or preorders/sales orders are not eligible.

If you have not viewed our website recently, it has been upgraded and is easy to navigate. If you know the part number just type it in the search bar at the top of it. However, if you are "shopping" use the drill down menu on the left side of the page. For example: Click on "Shop" at the top of the home page, then Trains> Locomotives/Traction> Diesel> GP7>. You will be down to a couple of pages to pick from.

Ideally you will order via our website so we can keep our "social distance", however if you would rather call us or email us with an order:

It could work like this:

  1. Customer uses the website - or calls or emails an order.
  2. We call the customer when the order is picked.
  3. We manually process a credit card payment.
  4. Customers are directed to ring the bell at the side door to pick up their order at an agreed upon time.

03/16/20

As of today Paris Junction Hobbies will be open at the usual times.

3/14/20

Trainworld In Brooklyn, New York:

As a result of the rapidly changing situation around COVID-19, we will be closing our retail storefront locations in Lynbrook and Brooklyn to the public until further notice effective Monday, March 16th, 2020. We will still be operating our online store 24/7 and will do our best to continue shipping trains to our customers throughout the world.

As for our local customers, we will be offering FREE SHIPPING on orders of $50.00 USD or more for in stock items only (cannot be combined with other offers) to Long Island and the five boroughs of New York City. Until our storefronts reopen to the public, you may place your orders online and enter code word CV20 in the "Additional Order Information" field on the fourth page of the checkout process.

We thank you for your understanding and apologize for any inconvenience our storefront closures may cause during this time. Please follow us at our social media platforms below to stay up to date with the latest information as the situation develops.  

3/13/20

Engine House Services  In Green Bay, Wisconsin:

Our valued customer's safety and well-being is our number one priority, which is why we have been wiping down our store each morning with disinfectant. Nevertheless, with our state declaring a medical emergency due to the Coronavirus, I have decided to cancel our clinics until further notice, effective immediately. We will remain open per our normal business hours except we will be closing at 5pm on Tuesday evenings since the clinics are curtailed. This has been a decision that was tough to make, however I believe it is best for all involved. As I have instructed my staff to stay home if they do not feel well, I implore you to do the same. In addition, I have decided that we will not attend the La Crosse Train Show.

These actions are not done as a panic, but to be prudent since a large amount of our customer base is in the high-risk category. These declarations will hurt EHS, however they are minuscule compared to the health of you and our staff. With all of this stated, we still want to serve you the best we can and remind you we have our new online store, which you can shop at without leaving the comforts of your home. We understand some of you prefer seeing and touching products in person, however this could be a viable alternative. Believe me, we would love to chat with you in person, (which is why we are trying to do our part to keep you safe so we can talk to you again) however in the meantime we will offer you an incentive of using our online store with a 5% off coupon code: "MissingYou" for the balance of March. In addition, all online sales over $100 has free ground shipping.

3/13/20

Arnie's Model Trains & Mile Post 38 In Westminster, California:

We are currently OPEN during our regular business hours.

To keep our stores clean, we are disinfecting multiple times a day with CDC approved cleaners for COVID-19. Lots of new stuff to check out at both stores! We're HAPPY to continue to serve our Model Railroad enthusiasts, don't be afraid to stop by!

Keep in touch with us!

We strive to build strong relationships with our customers. As such, we take many steps to insure you can get the information you need, when you need it. Our website is full of helpful product information and we have a full time staff to help answer any questions that you may have. Follow the links below to find the information that you need!