SoundTraxx Career Opportunities

SoundTraxx is an established company and an industry leader servicing the model and hobby markets with an emphasis on model railroad products. Our worldwide list of clients ranges from the casual hobbyist to large OEMs. We have an exciting opportunity for a multi-faceted individual who desires to help grow our product recognition.

Open Positions at SoundTraxx

Production Assembler - SoundTraxx

Summary
We have an immediate opening for an Assembler in our production department at our manufacturing facility in Durango, Colorado. This position requires excellent manual dexterity, and good or correctable eyesight. This position offers an opportunity for entry into a new career. Applicant must be local.

Assembly positions receive daily instruction from the Production Team Leader with goal of assembling and testing SoundTraxx products, ensuring customer satisfaction by delivering world-class products.

Qualifications
The ideal candidate must be a hands-on individual who possesses a high level of drive, energy and integrity. Assembly experience and/or soldering is a plus, but we will train the right candidate. Experience handling small objects in a similar environment or with a detail-oriented hobby is desirable. Any electronics, machine operation, or technical troubleshooting experience is a plus.

Core Responsibilities
The primary goal of this position is to assemble and test SoundTraxx products for sales to both aftermarket and OEM customers, ensuring customer satisfaction by delivering world-class products.

Duties of this position will include:

    • Follow verbal and written instruction and procedures to assemble SoundTraxx products to established standards
    • Follow verbal and written instruction and procedures to test SoundTraxx products to established standards

Required Skills (all levels)

    • Verbal and written communication skills
    • High school diploma or equivalent

Key Attributes

    • Be willing and able to learn basic electronics and manufacturing techniques
    • Align to the Company Core Values
    • Be dependable, punctual, respectful, and accountable to coworkers
    • Have a desire to perform at a high level with regard to quality, productivity and organization

Compensation
A competitive wage will be offered to the successful candidate along with a benefits package which includes a fully-paid health care plan and free onsite fitness room.

Please submit a current resume, references, and cover letter (preferably in a PDF format) to hr@soundtraxx.com. Subject: Production Assembler. No calls, please.

Embedded Systems Engineer

Summary
As our Embedded Systems Engineer, you will design, develop, test and document new software, firmware and hardware systems for SoundTraxx products. Our products are multi-faceted and you will get to work in the areas digital audio processing, motor control and data communications. You will also support, maintain and improve existing designs. In addition to product development with an emphasis on design-for-manufacturability, you will provide engineering support to the production floor. Reporting to the R&D Manager, you will help drive product innovation and become an instrumental member of our team as we continue to grow our business.

Qualifications

  • Bachelor’s degree in Electrical Engineering required.
  • 2-5 years of Embedded Systems Engineering experience,
  • Must have a proven track record of designing products built in a medium volume manufacturing environment.
  • Must be able to work onsite in our new facility in Durango, CO. We are very open to candidates willing to relocate to Durango.
  • US Citizen or permanent US status required. No student or work visas.

 

Core Responsibilities

  • Participate in collecting, developing and analyzing design requirements.
  • Analyze problems in design, recommend and implement solutions in a timely manner.
  • Design, document and test hardware from the component level up with a focus on design-for-manufacturability.
  • Develop code, test and debug to meet system requirements. Analyze and enhance the efficiency and stability of system resources.
  • Provide input to project planning, budgeting, scheduling and tracking.
  • Create test protocols and end-of-line test requirements, perform design validation testing and participate in external testing for EMC and ESD compliance. Collect data and prepare reports.
  • Champion all documentation: time, cost and resource estimates, issue or respond to Engineering Change Orders (ECOs), update Source Control Documents (SCDs), update processes, and maintain other Engineering documentation.
  • Work closely with Manufacturing Engineer and provide technical support and recommendations to enhance production and quality control.

Required Skills

  • Hands-on experience with development and troubleshooting of both hardware and software for embedded targets.
  • Experience designing and creating requirement specifications, test plans and protocols.
  • Must have experience with analog circuit design, digital hardware design, PCB layout (Altium a plus) and single-chip micro-controllers.
  • Solid programming experience using structured software design with C or C++.
  • Experience ensuring software quality, participating in code reviews, working with coding standards.
  • Familiar with configuration management, defect tracking, and version control tools.
  • Working knowledge of PCBA manufacturing and engineering processes.
  • Excellent troubleshooting skills.
  • Experience and/or knowledge of digital signal algorithm development is desired.
  • Experience with sound recording and editing is helpful.

Key Attributes

  • Attention to detail with good analytical and problem-solving skills and ability to manage multiple processes simultaneously.
  • Possess a high level of drive, energy and integrity.
  • Good time management, scheduling and prioritization skills with ability to make effective decisions.

Compensation
A competitive wage will be offered to the successful candidate along with a benefits package which includes a fully-paid health care plan and free onsite fitness room.

How to Apply:
Please email cover letter, references, and resume (preferably in a PDF format) to
hr@soundtraxx.com, referencing Embedded Systems Engineer in the subject line.

Senior Embedded Systems Engineer

Summary
As our Sr. Embedded Systems Engineer, you will design, develop, test and document new software, firmware and hardware systems for SoundTraxx products. Our products are multi-faceted and you will get to work in the areas digital audio processing, motor control and data communications. You will also support, maintain and improve existing designs. In addition to product development with an emphasis on design-for-manufacturability, you will provide engineering support to the production floor. Reporting to the R&D Manager, you will drive product innovation and become an instrumental member of our team as we continue to grow our business.

Qualifications

  • Bachelor’s degree in Electrical Engineering required.
  • 5-10 years of Embedded Systems Engineering experience
  • Must have a proven track record of designing products built in a medium volume manufacturing environment.
  • Must be able to work onsite in our new facility in Durango, CO. We are very open to candidates willing to relocate to Durango.
  • US Citizen or permanent US status required. No student or work visas.

Core Responsibilities

  • Participate in collecting, developing and analyzing design requirements.
  • Analyze problems in design, recommend and implement solutions in a timely manner.
  • Design, document and test hardware from the component level up with a focus on design-for-manufacturability.
  • Develop code, test and debug to meet system requirements. Analyze and enhance the efficiency and stability of system resources.
  • Provide input to project planning, budgeting, scheduling and tracking.
  • Create test protocols and end-of-line test requirements, perform design validation testing and participate in external testing for EMC and ESD compliance. Collect data and prepare reports.
  • Champion all documentation: time, cost and resource estimates, issue or respond to Engineering Change Orders (ECOs), update Source Control Documents (SCDs), update processes, and maintain other Engineering documentation.
  • Work closely with Manufacturing Engineer and provide technical support and recommendations to enhance production and quality control.
  • Lead, direct and review the work of other design team members and ensure project is completing on schedule.
  • Design and document system software architecture for embedded devices.
  • Create conceptual hardware designs, provide theory of operation, and identify input/output requirements.
  • Take responsibility for the design and overall quality of the product and provide leadership and guidance to junior engineers.

Required Skills

  • Hands-on experience with development and troubleshooting of both hardware and software for embedded targets.
  • Experience designing and creating requirement specifications, test plans and protocols.
  • Must have experience with analog circuit design, digital hardware design, PCB layout (Altium a plus) and single-chip micro-controllers.
  • Solid programming experience using structured software design with C or C++.
  • Experience ensuring software quality, participating in code reviews, working with coding standards.
  • Familiar with configuration management, defect tracking, and version control tools.
  • Working knowledge of PCBA manufacturing and engineering processes.
  • Experience specifying and documenting software architectures and requirements.
  • Ability to write comprehensive technical design documentation.
  • Experience with project management methodologies and tools.
  • Excellent troubleshooting skills.
  • Experience and/or knowledge of digital signal algorithm development is desired.
  • Experience with sound recording and editing is helpful.

Key Attributes

  • Attention to detail with good analytical and problem-solving skills and ability to manage multiple processes simultaneously.
  • Possess a high level of drive, energy and integrity.
  • Good time management, scheduling and prioritization skills with ability to make effective decisions.

Compensation
A competitive wage will be offered to the successful candidate along with a benefits package which includes a fully-paid health care plan and free onsite fitness room.

How to Apply:
Please email cover letter, references, and resume (preferably in a PDF format) to
hr@soundtraxx.com, referencing Senior Embedded Systems Engineer in the subject line.

Customer Support Representative

Summary
We have an immediate opening for a Customer Service Representative at our manufacturing plant in Durango, Colorado. This person will be responsible for servicing our customers by providing information and support that meets customer needs or solves a problem. The goal of the Customer Service Representative is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Qualifications
The ideal candidate must be a hands-on individual who possesses a high level of drive, energy and integrity. Experience in a customer support environment or consumer-oriented work environment is required.

The candidate should possess strong attention to detail with good analytical and problem solving skills in order to identify and assess customers’ needs to achieve satisfaction. Excellent oral and written communication skills and the ability to draft reports is required.

The ideal candidate will have an interest in and some experience with model trains.

Core Responsibilities
The Customer Service Representative is primarily responsible for after-sale support.

Duties of this position will include:

  • Process service orders; receive and log all incoming product for service following established guidelines.
  • Managing incoming calls and customer service inquiries
  • Responds to all support email.
  • Guiding the customer in the installation process.
  • Providing appropriate documentation as needed to customers.
  • Troubleshooting and resolving technical problems.
  • Assists customers in product selection, operation and applications.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution has been sufficient.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers – be their champion.

Required Skills (all levels)

  • Proven customer support experience or experience as a client service representative
  • Negotiating
  • Time management skills
  • Verbal and written communication skills
  • Competent office software skills, including Microsoft Word, Excel
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Key Attributes

  • Must enjoy working with people
  • Must have a clear and pleasant telephone voice
  • Must have a friendly and confident manner with a pleasant personality
  • Should be able to work without direct supervision
  • Have a professional appearance
  • Possesses excellent communication skills

How to Apply:
Please email cover letter, references, and resume (preferably in a PDF format) to
hr@soundtraxx.com, referencing Customer Support Representative in the subject line.

Supply and Logistics Clerk

Summary
The Supply and Logistics Clerk is responsible for directly performing all shipping, receiving and inventory management functions that are relevant to supporting SoundTraxx Operations, Service and Sales functions. This position requires efficient multi-tasking and the ability to prioritize tasks.

Key Tasks

  • Pick and pack daily sales and service invoices, as well as any outbound material
  • Process all documentation required for foreign shipments
  • Maintain an accurate inventory on all shipping supplies
  • Maintain shipping databases
  • Perform regularly scheduled cycle count activities
  • Create and maintain accurate performance metrics
  • Evaluate best practices for shipping internationally
  • Receive and inspect raw materials and inventory
  • Maintain SoundTraxx inventory processes, systems, and physical inventory
  • Kit parts for use on the production floor
  • Maintain the cleanliness and organization of the shipping and stock room

Required Skills

  • Problem solving and decision making skills.
  • High degree of accuracy and attention to detail
  • Physically able to perform; position requires frequent standing, walking, bending, and reaching.
  • Verbal and written communication skills.
  • Ability to stay focused on the task at hand.
  • Customer Service skills
  • Time management skills
  • Competent office software skills, including Microsoft Office products

Travel
No travel is associated with this position. Must have a functional vehicle for occasional trips to the local Post Office or Federal Express and/or an acceptable driving record for use of the company vehicle. Ability to accommodate occasional necessary overtime to meet project deadlines.

How to Apply:
Please email cover letter, references, and resume (preferably in a PDF format) to
hr@soundtraxx.com, referencing Supply and Logistics Clerk in the subject line.

Working at SoundTraxx

We are located in the beautiful town of Durango, Colorado. Here you can wake to the sound of a real train whistle; hike, ski, kayak, or just enjoy some of the most spectacular scenery in the country. Durango is a historical town full of friendly people (and lots of model railroaders!), where the term 'road rage' has no meaning. You may just find that you can work and play with trains at the same time!

From time to time, SoundTraxx needs responsible people to fill a variety of positions. Visit here for current job postings. Please either mail, fax or email your resume for any jobs posted here - no calls, please.

Want to learn more about our great town? Visit www.durango.org for information about the Durango area and on relocating to the beautiful San Juan Mountains.

Working in Durango
SoundTraxx was recently featured in a video created by the La Plata County Economic Development Alliance showcasing the quality of life in La Plata County.

Working at SoundTraxx
All of our Digital Sound Decoders are made in the USA. Take a peek onto our production floor to see this in action
.