SoundTraxx Support Staff

With over 100 years of experience between our staff members, we make a point of providing you with the best service available. From technical troubleshooting, to providing programming assistance, to recommendations and repairs our team is here to make sure you get the most out of your SoundTraxx products. Our support staff can easily be reached by phone or email. Meet the SoundTraxx Customer Support team below.

Phone: (970) 317-3505

Meet the SoundTraxx Customer Support Team:

Josh Levine - Support Representative |

Josh joined SoundTraxx in 2018 as an Sn3 modeler and a former railroader. He also has a deep background in HO modeling. Josh has quickly learned the SoundTraxx product line and all of the fun features that our decoders have to offer. His real life railroading experience also gives him insight on how to help you set your models up to run just like the prototype!

George Bogatiuk III - Product Expert |

George joined SoundTraxx in 2008 as a lifelong modeler and a “walking encyclopedia” of train facts and DCC know-how. George is eager to assist modelers in every aspect of the hobby and considers the model railroading community as “one big club.” He has more than 25 years of experience in model railroading and is especially interested in realistic prototypical operation. As a Product Expert at SoundTraxx, George enjoys educating retailers and customers about the benefits of DCC and sound, and he provides technical assistance when needed. George also writes the Application Notes for sound installations in specific models.