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SoundTraxx ships orders within 1-2 business days of your purchase (exceptions being for unforeseen product, staffing, or technical issues). Orders received after 11:00 AM MT are processed on the next business day.  We do not ship on weekends or national holidays; these days are not calculated in a shipper’s estimated transit times.

To prevent fraud, shipping addresses that are different from billing addresses may be subject to purchase verification prior to shipping.  To avoid shipping delays, please provide a valid email address and phone number. 

If an order is refused upon delivery or canceled while in transit, it will be treated as a return, and shipping costs will be deducted from your refund. 

You will receive a shipping notification via email within 1-2 business days of placing your order with a tracking number.

International

SoundTraxx’ s preferred shipping method for international packages is UPS.  The rate charged in your cart is the UPS fee we will be charged to ship your order based on size, content, and location.  Your package will be fully insured, trackable to its destination, and guaranteed to be replaced if declared lost.  You can opt to ship via USPS (at the lower flat rate fee of $35) with the knowledge there may be extended delays, frequent inability to track your package once it has left the United States, and no guarantee of delivery – SoundTraxx is not responsible for products damaged or lost by USPS international shipping.     

Customs, brokerage fees, tariffs, and other charges applied to international shipments are not included in your payment to SoundTraxx. These charges are payable upon delivery. These fees are payable by you. If you refuse payment and the order is returned, the credit card used at the time of purchase will be charged to cover refusal and return shipping costs. 

Shipping Delays

SoundTraxx is not responsible for delivery delays due to events we cannot control, including, but not limited to, severe weather, natural disasters, carrier equipment issues, etc.  Delays for international shipments are not uncommon.  The order and transaction are considered complete upon the merchandise being taken into possession by the shipping carrier (FedEx, USPS, UPS, etc.).

Sales Tax Policy

SoundTraxx is legally required to collect sales tax for Colorado residents, which will be calculated during checkout.